All refund requests will be fulfilled as per the following arrangement:

• You make a request when the initial concepts for a logo are offered. However, once you approve or request changes in the initial designs, the refund offer becomes void and refund request will not be entertained.
• If request for refund is made before the delivery of initial design concepts, then you would be eligible for Full Refund (less 10% service & processing fee).
• If request for refund is made within 48 hours, you would be eligible and the refund will be discussed depending on the project status.
• If request for refund is made between 48- 120 hours of the initial design delivery, you would be eligible and the refund will be discussed depending on the project status.
• If the request for the refund is made after 48-120 hours the refund offer becomes void and refund request will not be entertained
• No refund request will be entertained after your final design delivery, however since we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern.
• No refund request will be entertained if you have not taken any action on your order for 30 consecutive days after placing your order. However, if you want to reactivate your design order, you will be charged a certain fee depending on your project.
• All refund requests should be communicated to the support department. Alanco Australia, based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis.
• No refund requests will be entertained after the final files have been delivered.
• For Website packages, no refund will be entertained once the website is deployed and live.
• For Alanco Australia / Custom packages, refund will be applicable the same as it is on the single packages. For example, if you order logo and web design service and approve the logo, you can claim refund for the website service at the time of initial design only.
• A refund request will need to have a valid reason which must be qualified against the design brief and customer feedback for revisions. Unless a concept has not been designed according to the brief, a refund will not be given however further revisions will be provided until complete satisfaction.
• Projects with no activity for more than 30 days will be deactivated and resources would be allocated to other project. In case of re-activation, client needs to pay 50% of the project amount plus handling fee to get the resources re-allocated towards the project.
• Money back guarantee is based on that the order is placed in good faith. Where a customer has placed design orders with more than one design agency for the same job with the intention to claim refund, we do not consider it a good faith. In such a case, we reserve the right to decline a refund request.
• Money Back Guarantee is available only in case of dis-satisfaction on the service. No refund request will be entertained for any personal reasons of the client like dispute in partnership, closing the business, stepping back for other business reasons etc..
• No refund request will be entertained if the client needs to cancel due to other priorities or dispute in partnerships what so ever.
• All design jobs require customer feedback before finalizing the design therefore it is only fair that the customer gets involved and provides feedback in order to get the desired results.
• 100% unique design guarantee entitles you to a re-draw if our designed logo is to be found considerably similar to another logo design that may already exist. Any resemblance to an existing design will be merely a coincidence and Alanco Australia will not accept any responsibility or claim of any compensation in such a case. It is the client’s responsibility to get their art work copyrighted.